FAQs

WHAT SHIPPING METHODS ARE AVAILABLE?

At the checkout, you should be able to choose between Emirates Post, UPS Express, and our 3rd party partners (they are operating through FedEx, DHL, SMSA, the option to choose specif is not possible). Unfortunately, some countries are not eligible for certain couriers, so you may not have all of these options at the checkout.

HOW LONG WILL IT TAKE TO HAVE MY PACKAGE SHIPPED?

We usually ship within 1-2 business days if the item is in stock. When the package is dispatched, your tracking information is emailed or messaged to all customers, depending on whether you provided your phone number or postal address when ordering. Please contact us if you have not received this email or SMS.

WHO BEARS THE COSTS OF RETURN?

The costs of a return are carried by the customer. For more details you can refer to our Return & Refund Policy.

DO YOU SHIP AS NORMAL DURING THE PANDEMIC?

We dispatch packages without delay from Dubai, United Arab Emirates. However, some countries may experience delays due to global supply chain issues that we cannot control. Before placing an order, we ask that our customers be patient and read our Covid-19 terms.

We are praying for the families affected and requesting that our customers be patient with delivery times. The 14-day return period begins when the customer receives the package. Delays have no bearing on your return rights.

It is determined by the delivery method selected, the shipping country, and the order amount.

ORDER/SHIPPING CONFIRMATION IS MISSING.

If you are unable to locate your order confirmation, please check your spam folder. It should be given within 10 minutes of receiving your order. If you received your order confirmation but not your shipping confirmation, it is most likely because it has not yet been shipped or was shipped the same day but you will not receive the tracking and shipping confirmation until later in the afternoon.

HOW MUCH DOES SHIPPING COST?

You will find this information during the checkout process, after entering your personal information but just before entering your payment information, so you will still be able to cancel your order.

Please keep in mind that all orders over $80 qualify for free shipping.

MY DELIVERY ATTEMPT FAILED, WHAT CAN I DO?

If a delivery attempt fails, it may be delivered to the nearest service point; therefore, we recommend that you contact your local postal carrier to find out where you can pick it up. Please try searching for your parcel through your local post office or this universal site to find out more information that may not be available through our tracking link.

WHAT IS THE RETURN ADDRESS?

Please email support@maresijewelry.com for the return address and instructions. We can not always answer Instagram DM’s. 

DO I HAVE TO PAY ANY IMPORT CHARGES FOR AN ORDER TAKEN OUTSIDE OF THE UAE?

Maresi does not take care of taxes, import duties, or other duties. Here is more information about our shipment terms and conditions: Shipping & Delivery

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept payments via Apple Pay, Paypal, Visa, Google Pay, Mastercard and American Express. Maresi never handles payment information; everything is handled by the bank and our agents.

When you choose PayPal as a payment method at checkout, you will be taken to the PayPal website to ‘Log in’ and review the amount displayed before clicking ‘Pay Now.’ You will then return to maresijewelry.com once this transaction is completed.

IS BUYING ON-LINE SAFE?

Your credit card details are protected using secure socket layer technology (SSL) and saved with AES-256 encryption if you provide us with that information. Further detail can be found on our Privacy Policy page

ORDERS

WHY IS MY ORDER DELAYED?

Shipping times may be influenced by the pandemic, and some countries are currently experiencing delays. Some countries may take up to 25 business days to deliver. Delays caused by the Pandemic are beyond our control, and we hope you will be patient and contact your local postal carrier for more information.

Please visit this page for more information on how the Pandemic may affect our delivery times.

WHAT DO I DO IF MY ORDER IS MISSING ITEMS?

It is possible that we will be unable to send all of the items in an order in a single package. Please check your shipping confirmation email to see if all of your ordered items were delivered together or if some were delivered separately. There will be a note on your invoice about a partial delivery. The items that have gone missing will be delivered to you as soon as possible.

HOW CAN I CHANGE MY ORDER?

If your order hasn’t been dispatched yet, we might still be able to change it. Please get in touch with our customer service department right away, and don’t forget to provide your order number.

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?

We sincerely apologize if an error occurred during the packing of your order and you received an incorrect item. Please contact support@maresijewelry.com. Our customer service will handle the situation and arrange for reshipment of the incorrect item.

WHAT DO I DO IF MY ITEMS ARE DAMAGED OR FAULTY?

We want to make sure all of our clients receive high-quality products. We apologize if you received a faulty article. Please send an email to support@maresijewelry.com with a photo and description of the damaged goods. As soon as possible, we will solve your issue.

TROUBLESHOOTING

I CAN’T PLACE AN ORDER

Try the following steps if you are having issues at the checkout:

• Try using a different browser.
• Try using a different device.
• Clear the cookies from your browser settings.

This typically resolves issues of this nature. Please get in touch with our customer service department if you’re still having issues.

I HAVE PLACED AN ORDER BUT I HAVEN’T RECEIVED MY ORDER CONFIRMATION.

Most likely, you typed in the incorrect email address. Please describe the issue to our customer service team when contacting us. Include your full name, order number, and the day the order was placed.

PAYMENT ISSUES

We advise you to attempt the following steps if you run into trouble using your credit or debit card at the checkout counter:

• Use an alternative browser or device.
• Check to see if your card can be used for foreign transactions. 

• Try a different card or call your bank.