Shipping policy
Last updated: August 29, 2026
This Shipping Policy explains how Maresi LLC, trading as Maresi Jewelry, processes and delivers orders placed through maresijewelry.com.
Order processing
Orders are normally prepared and dispatched within 1–2 business days after payment is confirmed. Our daily warehouse cutoff is 4:00 AM EDT. Orders received before the cutoff Monday through Friday enter normal fulfillment that business day; orders received after the cutoff enter normal fulfillment the next business day.
On Saturday, warehouse staff may pick and pack orders, but normal carrier dispatch may wait until the next business day. Sunday generally has no normal warehouse processing, so orders normally wait until Monday. Public holidays may extend these times.
If an item becomes unavailable after you place an order, we will contact you to offer an available alternative, wait for restocking, or arrange a refund for the unavailable item.
Shipping options and charges
Our current shipping options are:
- Express Shipping: $9.99 USD.
- Free Express Shipping: available for orders over $50 USD.
The shipping options and final charge available for your address are shown at checkout and control if they differ from this page.
Estimated delivery time
Express Shipping normally takes 5–8 working days after dispatch. This is an estimate, not a guaranteed delivery date. Customs processing, carrier disruption, public holidays, severe weather, and other events outside our reasonable control can cause delays.
When tracking is available, we will send the tracking details to the email address provided with the order.
Shipping destinations
We ship to the destinations offered at checkout. If checkout does not accept your delivery address, we are unable to ship the order to that address.
Delivery address
Please check your delivery address carefully before placing your order. If you need to correct it, email customerservice@maresijewelry.com as soon as possible. We can change an address only before the order has been dispatched.
If an order is returned because the customer supplied an incomplete or incorrect address, any refund or reshipment will be handled after the package is returned to us and may be reduced by shipping or return costs, except where prohibited by law.
Import duties and taxes
Applicable import duties and taxes are included in the prices shown at checkout. Maresi ships international orders on a Delivered Duty Paid (DDP) basis and is responsible for applicable import duties and taxes, so you should not be asked to pay them separately when your order is delivered.
If a carrier or customs authority asks you to pay an import duty or tax for a Maresi order, contact customerservice@maresijewelry.com before making payment and include your order number and a copy of the request. This policy does not cover currency-conversion charges or fees imposed by your bank or payment provider.
Delayed, lost, or damaged packages
If your order is delayed beyond the estimated delivery period, arrives damaged, or appears to be lost, email customerservice@maresijewelry.com with your order number. We will review the tracking information and, where appropriate, open an inquiry with the carrier.
If tracking shows that a package was delivered to the address supplied with the order but you cannot locate it, contact us promptly. We will help review the tracking information, although the outcome may depend on the carrier's investigation.
Returns
Shipping charges and return deductions are explained in our Return and Refund Policy. Return requests must be made within 30 days of delivery.
Contact
For shipping questions, email customerservice@maresijewelry.com or call +971 58 919 0445.
