Refund policy
Last updated: August 29, 2026
We want you to be happy with your Maresi Jewelry purchase. You may request a return within 30 days of delivery, whether you bought the item at full price or at a discount.
Return eligibility
To qualify for a return, the item must be:
- Unworn, unused, unaltered, and undamaged.
- In its original condition and packaging, with all tags attached.
- Returned with the original invoice.
Items that show signs of wear or use, or that are returned damaged or incomplete, may be refused.
Sale and discounted items
Sale items are eligible for return under the same 30-day policy as full-price items. This includes bracelet sets and other products displayed with a percentage discount or reduced price.
How to request a return
Email customerservice@maresijewelry.com within 30 days of delivery. Include your order number and the item or items you wish to return. Please wait for our return instructions before sending anything back.
Return shipping, customs, and original delivery charges
- We do not deduct a return-processing, handling, or prepaid-label fee from an approved refund. If we provide a prepaid return label, its cost will not be deducted from your refund.
- Unless the return is due to a damaged or incorrect item, or applicable law requires otherwise, you are responsible for arranging and paying return postage when a prepaid label is not provided.
- Shipping charges paid when the original order was placed are non-refundable, except where required by law.
- Orders that qualified for free shipping will not have $9.99 or any other original-delivery charge deducted from the refund.
- For returns sent from outside the United Arab Emirates, any customs declaration must be clearly marked "return of goods", and the original invoice must be included in the package.
- The customer is responsible for customs taxes or fees caused by an incomplete or incorrectly marked return declaration. Maresi does not accept bonded shipments from customs.
Inspection and refunds
We will email you when your return has been received and inspected. We will also tell you whether the refund has been approved or rejected. If approved, the eligible merchandise amount will be refunded to the original payment method without a prepaid-return, handling, or free-shipping deduction. Your bank or payment provider may need additional time to post the refund.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact customerservice@maresijewelry.com as soon as possible with your order number and details of the problem. We will cover the reasonable return-shipping cost or provide a prepaid return label when a return is required.
Late or missing refunds
If you have not received an approved refund, first check your bank account again. Then contact your card issuer or payment provider, as processing times can vary. If you have completed these steps and the refund is still missing, email customerservice@maresijewelry.com.
Your statutory rights
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited in your country or region.
